UK Delivery, Returns & Refund Policy
Clear, transparent shipping timelines across the United Kingdom and our no-quibble 60-Day Money-Back Guarantee.
1. Order Dispatch & Handling Times
All orders placed Monday to Friday before 2:00 PM (GMT) are picked, packed and handed to our courier partner the same working day. Orders placed after 2:00 PM, at weekends or on UK Bank Holidays are dispatched on the next working day. You will receive an automated email and SMS with your live tracking link as soon as your parcel leaves our warehouse.
2. UK Delivery Methods & Transit Times
- Royal Mail Tracked 48 (Home Delivery): Estimated delivery in 2 to 3 working days across England, Scotland, Wales and Northern Ireland.
- Evri Tracked Courier / ParcelShop: Estimated delivery in 2 to 4 working days to your home address or chosen local ParcelShop.
3. 60-Day Money-Back Guarantee
Fuugu™ Customer Promise: In addition to your statutory 14-day cooling-off right under the UK Consumer Contracts Regulations 2013, you benefit from a full 60 calendar days from the date of delivery to test Fuugu™ Power Foamer at home and request a full refund if you are not satisfied.
4. How to Initiate a Return or Refund
We keep returns simple and straightforward:
- Contact our UK Customer Care team by email at [email protected] or call Freephone +44 800 048 9240 quoting your name or order reference.
- Our support advisor will confirm your return authorisation within 1 working day.
- If your parcel arrived damaged in transit or if an incorrect item was delivered, Thames Sanitary Care Ltd covers 100% of the return postage or replacement costs.
5. Refund Processing Times
Full refunds are credited directly back to the original payment method used at checkout (Debit/Credit Card or PayPal) within 5 to 7 working days of return confirmation. We never charge restocking or administration fees.